Terms & Conditions

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards, payment is taken at the time of placing the order. We will endeavour to notify you within the product pages if items are special order or out of stock.

We only deliver within the mainland UK. We cannot guarantee delivery times but we aim to deliver within 2-3working days. For small items we used Royal Mail Tracked 48 service and for large items we use APC next day. If you require an item urgently then please phone before placing the order to check stock status and to make us aware so we can do our best to get it to you next day, extra charge may be requested. 

In the unlikely event your item is lost then Royal Mail state: "please wait 15 days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to Caravan Tech if there are any delivery problems.

The delivery costs for the UK mainland are dependant upon the total weight & the bulk of the items you order, but range from £4.50 to £29.99.  All items must be checked for damage within 24 hours of receipt. For other parts of the UK please contact us for delivery cost.

All items offered on our website are subject to availability. To purchase any of the items on our web site, click the "add to basket" button shown on each product page. When you place an order to purchase a product by clicking the button "proceed to checkout", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order's data are not accessible via internet. We keep these data in confidence according to our privacy policy.

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order items that by their nature cannot be returned, video, dvd, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Any complaints regarding the goods or services supplied should be made to:

You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am - 5pm Tuesday - Saturday.

Our websites use cookies to distinguish you from other users to help us provide you with a personalised experience and to improve our websites and services.

A cookie is a small text file that is placed on your computer's hard drive by your web browser when you first visit our website. The cookie allows us to identify your computer and find out details about your last visit to the website.

The information we collect by using cookies is not personally identifiable: it does not include information about your computer settings, your connection to the internet, IP address or geographical location.

Privacy Policy 

CARAVAN TECH SALES LTD. PRIVACY POLICY AND GDPR COMPLIANCE FOR MARKETING PURPOSES. 

How we collect personal information 

We currently collect and process personal information either via our website enquiry forms, face to face, email or telephone. 

Direct contact 

Our email service is hosted by Exchange and all other forms of contact are managed by Caravan Tech Sales Ltd. directly. 

The type of personal information we collect 

This section outlines the data we may collect from you at time of contact: 

• Full name
• Telephone Number
• Email Address

Why we collect this information 

All of the personal information we process is provided to us directly by you for one of the following reasons: 

We use the information that you have given us to contact you directly in regards to your enquiry.

The information will primarily be used to:

• Communicate with you regarding your enquiry
• Communicate any future offers and promotions we think you may be interested in

We will never share this information with other organisations unless legally obliged to do so. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Caravan Tech Sales Ltd. directly. 

(b) We have a contractual obligation (in the case of insurance etc.)
(c) We have a legal obligation (for example as operators of hire vehicles or as a tax registered UK company) 

How we store your personal information 

Your information is securely stored digitally at our premises. 

We keep your data such as your name, telephone number and email address on our database for future communications and will contact you annually for your approval to retain such information. This information will not be shared. 

By entering this agreement, you are agreeing to this unless you specifically refuse permission. 

Your data protection rights 

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at megan@caravantech.co.uk if you have any queries.

Return Window for New Items

Customers can return new items within 30 days of purchase. To qualify for a return, products must be in immaculate condition to ensure they are fit for resale.

Lost Items

In the unlikely event your item is lost, Royal Mail states:

Please wait 15 days (from the due date of delivery) before completing this form, as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems.

General Return Guidelines

• All items must be returned to the correct location.
• The RMA (Return Merchandise Authorization) number must be clearly visible on the outside of the package.
• Ensure valuable goods are insured and include a copy of the receipt.
• Include a brief cover letter explaining why the goods are being returned.
• Goods must be securely packaged to prevent damage during transit.
• Use a service requiring a signature upon delivery, as goods are returned at the buyer's own risk.

Consumer Protection and Order Cancellations

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel an order without reason by the end of the seventh working day after receiving your goods.

• This does not apply to business-to-business transactions.

Refund and Exchange Conditions

• Non-refundable Postage Costs: We will not refund return postage costs exceeding the original dispatch charge unless the goods are faulty.
• Specifically Ordered Products: Products ordered specifically for you are non-refundable unless faulty.
• Incomplete Orders: Notify us within 48 hours of receipt if your order is incomplete. Claims made after this time cannot be accepted.

Faulty Products

• Notify us in writing if a product fails to operate or arrives faulty.
• Return the item in its original, re-saleable packaging and condition.
• At our discretion, we will:
  • Exchange it for a new product.
  • Replace it with a model of equal or higher value.
  • Credit the invoice price.

Unwanted Products

• If you ordered the wrong product, return it unopened and in its original re-saleable packaging for an exchange or refund (subject to a 10% restocking fee, excluding VAT). Postage and packing fees may not be refunded unless the goods are faulty.

RMA Number Requirements

All returned goods must display the RMA number clearly on the package. We reserve the right to refuse delivery of items without an RMA number.

Terms and conditions do not affect any of your statutory rights.