In the unlikely event your item is lost then Royal Mail state: "please wait 15 days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems." Items are returned to the correct location. RMA number is visible on the outside of the package. Valuable goods are insured, you include a copy of the receipt. Include a brief covering letter explaining why the goods are being returned. goods are securely packaged any other relevant information. Under the consumer protection (distance selling) regulations 2000. you have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. this does not apply to business to business transactions.
Please note: all goods are returned at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. We will not refund return postage costs in excess of the charge made when the order was originally dispatched.
We will not refund any product which has been 'specifically ordered' for you unless faulty, this does not affect your statutory rights. In the extremely unlikely event that not all items of your order are received in an order, you must inform us within 48hrs receipt of the goods, unfortunately we cannot accept claims after that time. Should you wish to return a product please use you order number as the RMA or alternatively request a RMA by telephone, email, fax or by writing to us clearly stating your full details, invoice number and reasons for the return.
All returned goods must have the RMA number marked clearly on the package. we reserve the right to refuse delivery of any goods returned without an RMA number.
Should a product ever fail to operate or arrive faulty simply notify us in writing and return it in its original re-saleable packaging and condition. We will exchange it for new or replace it with a model of equal or higher value or credit the invoice price at our discretion. If you have ordered the wrong product, return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion. We reserve the right to charge a 10% re-stocking fee (excluding VAT) in the event that a product is returned that is not faulty. Postage and packing may not be refunded unless the goods are faulty.